Setup Instructions & Support

There are several reasons for this. Organization, Security, and Data Processing.

Mount the camera slightly above average eye level to ensure it captures people even when others are standing in front of them. For best results and accurate heat mapping, angle the camera downward between 30° and 70° — avoid pointing it straight down.

Our cameras automatically adapt to most lighting conditions. However, in very low-light environments — such as outdoor settings at night — the system may not capture enough detail for accurate processing. For best results, ensure recordings are done in daylight outdoors or in well-lit indoor environments.

As long as the camera lens isn’t obstructed by glare or reflections, the system will perform accurately.

Each battery included in your kit has been tested to ensure it lasts at least 12 hours. This means that for each day of recording you should switch out your battery for a new one to ensure full day recording on subsequent days.

If your camera is setup in an area that you have power, this is the preferred method of operating your kit. A power block has been included with your kit for this. The batteries are for users who cannot place their camera near a power source.

This service is designed to function without the need for an internet connection. All footage is processed separately as a service after the event.

Each SD card can hold up to 24 hours of footage.

You can trust that the camera system is recording properly, even if you don’t see any visual indicators. We’ve turned the camera lights off during recording to eliminate distractions and maintain a seamless experience at your event. The system is designed for reliability, so you can focus on your activation while we handle the data.

If recording stops, the camera has likely lost power. Restore the power source—either by reconnecting wall power or reattaching the battery—then press Record to resume. Our team will flag any gaps during post‑processing.